Where's the free stuff?
Fido occasionally partners with charitable and animal welfare organisations to make certain chipping-related services available at a discount, or free, to the general public.
These initiatives can include chip scanning, provision of new chips, implanting of chips, registration of chips and certification of chips.
Please note that any dogs registered after September 2015 will automatically receive Certificates (now included in the registration fee), whereas uncertified registrations prior to that date will now need to be certified.
If a dog has an un-certified pre-regulations implant, and is already registered on Fido, we will attempt to contact the owner to arrange a discount certification.
I have a new dog (not a pup)
Dog was born on/after 1 June 2015
These dogs are covered under MODR Regulations 3(2)(a)
Has been microchipped & certified
The previous owner should have given you the top part of the dog's Certificate of Registration, with the accompanying guidance regarding your obligations to register your details as the new owner,
which includes payment by the new owner to obtain a new Certificate of Registration.
The previous owner also has to complete a form (online) described in the lower portion of the Certificate in order to relinquish ownership to you.
Fido is obliged to confirm that the details supplied by the previous and new owners are in substantial agreement before issuing a Certificate,
and may suspend the process until such time that any discrepancies of concern are resolved.
Microchipped but uncertified
Take your dog to the vet for scanning. Your vet will use a "Red Form" to register your dog and have a Certificate issued.
Remember to bring photo ID and proof of address.
Note that Fido staff may make contact with the previous owner to verify ownership. (If this is a problem, discuss with your vet.)
There is an administration fee associated with the certification process.
Has not been microchipped
Take your dog to the vet for microchipping. Bring your photo ID and proof of address. Ask your vet to register your dog with Fido.
I don't know the chip status
Bring your dog to your vet to be scanned.
Dog was born before 1 June 2015
These are pre-Regulations dogs that have to be compliant with the Regulations since the end of March 2016.
My dog has been microchipped
Use the "Chip Checker" to see if the chip number is currently known to Fido.
It may be known, but it will still need to be Certified by a government approved database, and pre-Regulations dogs known to Fido can get their Certificates from Fido at a discount upon request.
Dog has not been microchipped
Take your dog to the vet for microchipping. Bring your photo ID and proof of address. Ask your vet to register your dog with Fido.
I don't know the chip status
Bring your dog to your vet to be scanned. Also bring your photo ID and proof of address. The vet can discover if the chip is on an official database and can arrange registration if necessary.
I don't know the dog's age
A rough guess will have to do. If you believe the dog was probably born before mid-2015 then proceed as if it were a pre-Regulations dog.
I recently got a pup from a breeder
The pup has been microchipped
The breeder will have a Certificate of Registration with the breeder's details and the pup details.
The Certificate will say that the breeder is the current owner of the pup.
The breeder uses information associated with the bottom part of the form to relinquish ownership to you.
The breeder should give you the top part of the form and accompanying guidance so you can claim ownership.
Your claim of ownership is only processed after the breeder has relinquished ownership.
The pup has not been microchipped
It is required by law that the pup be microchipped. There are no exceptions.
The law also requires that the breeder not be the person who implants the chip in the pup.
The breeder should have taken the pup to an independent vet for microchipping and have obtained a Certificate of Registration before giving the pup to you.
You should bring the pup to your vet and arrange for the microchipping status to be resolved.
The breeder has not relinquished ownership
Contact the breeder, who has an obligation under law to formally relinquish ownership.
You should have the top part of the Certificate of Registration; follow the accompanying details to go online and inform Fido of your interest in the dog.
An email will be sent to you when the breeder relinquishes ownership.
If you have been waiting more than a week, contact Fido for more assistance.
The breeder refuses to relinquish ownership
Contact your vet, who can liaise with the breeder and/or Fido on your behalf.
Professional dog breeders are engaged in commercial transactions with legal oversight and they are obliged to adhere to the Regulations as set out.
As a last recourse, your vet can arrange a re-registration with Fido and/or lodge a complaint with the authorities.
The breeder says I don't need to re-register the pup
This is incorrect.
When the pup is born, it must be microchipped and then registered to the breeder who is the owner at that point in time.
When the registered pup is given to the new owner, the initial Certificate of Registration is used to conduct a Change of Ownership.
The new ownership of the pup is only officially recognised when the Change of Ownership has completed.
A pup cannot be sold legally in Ireland unless its ownership is already confirmed by a Certificate of Registration.
I got a pup from an ordinary owner
Ordinary owners are treated the same as breeders, but ordinary owners are usually not familiar with the rules and regulations.
In this case your best course of action is a visit to your vet who will be very understanding.
Bring any documentation you received, and bring photo ID and proof of your address.
I am a dog breeder, what do I do?
I am expecting pups to be born soon
Arrange with your vet to have the pups microchipped and registered immediately to you so that you receive your Certificates of Registration promptly.
When you sell the pups, follow the Change Of Owner procedure accompanying each Certificate of Registration to relinquish ownership.
You can do the relinquishment online and there is no fee involved.
I have pups without microchips
Arrange to bring your pups to the vet for microchipping and immediate registration so that you receive your Certificates of Registration promptly.
The law does not permit the pups to leave your premises unchipped except to travel to a pre-arranged visit with the vet.
When you sell the pups, follow the Change Of Owner procedure accompanying each Certificate of Registration to relinquish ownership.
You can do the relinquishment online and there is no fee involved.
My pups have been microchipped
Make sure that your vet has completed the registration and that you are in possession of the Certificates of Registration.
When you sell the pups, follow the Change Of Owner procedure accompanying each Certificate of Registration to relinquish ownership.
You can do the relinquishment online and there is no fee involved.
My dog is getting a new owner
My dog is not microchipped
The new owner will get the dog soon
Before the end of March 2016 there was some flexibility regarding older dogs and their registration.
This flexibility is no longer present.
As the current owner of the dog, you are legally obliged to have the dog microchipped and get an official Certificate of Registration.
To transfer ownership to another person, you are legally obliged to follow the Change of Ownership procedure that is outlined on the Certificate.
It may be some weeks before the dog changes owner
You should bring your dog to the vet immediately for microchipping and registration with a government approved database such as Fido.
When the time comes to give the dog to the new owner, follow the Change of Ownership details accompanying the Certificate.
My dog is microchipped but uncertified
My dog is known to Fido
If the Chip Checker says that Fido knows your dog's chip and those details were known to Fido before the introduction of the Regulations then
you can request a legal Certificate by using your Fido login and going to the Edit Details section where the procedure is outlined.
These Certificates are issued to our "Legacy" customers for a nominal fee that covers processing, certification and delivery.
If you do not have a Fido login (e.g. you did not supply your current email address) then you can request a "Legacy" certification via the
www.chipcheck.ie form.
My dog is not on Fido
If your dog is on another (recognised) database in Ireland then make contact with that database to obtain a legal Certificate from them.
Remember that the Regulations require that they satisfy themselves regarding your identity and address, and confirm any other details relevant to the official Certificate that they issue.
Alternatively, you can choose to have your first
legal Registration with Fido, and you can start that process by making contact via the
www.chipcheck.ie form.
The new owner is outside Ireland
The Regulations do not apply to owners outside of the ROI.
Use the Change of Owner process (online or by post, per the lower portion of the cert) to indicate the country to which the dog will be going.
Once you have relinquished ownership, there will be no subsequent new owner recorded on Fido and no further Certificates will be issued.
Remember, relinquishing ownership does not cost the relinquishing owner anything.
My dog is chipped, do I need a cert?
Yes, you need a Certificate, which is an official legal document confirming the information that is currently registered on a government-approved database.
Dog owners are required to keep the Certificate in their possession while they own, and are responsible for, their dogs.
What does the Certificate look like?
The Certificate from Fido comes in two parts. The top part shows the registered details, the bottom part has details about the owner.
On the reverse, the top has a form that a new owner can use to claim ownership, and the bottom has a form for the existing owner to relinquish ownership.
How do I get a Certificate?
If your dog is already on Fido's
old reunification database (now called the Standard Registry) and you have a Fido account associated with your email address, you should
log in,
verify/update your dog's details and then click the button to request certification.
Fido staff will then examine the records, cross-check with other services, and email to you the discounted administration fee payment details.
Follow the emailed instructions to complete the process.
In all other cases, use the
www.chipcheck.ie form or visit your vet for assistance.
Certificates may be sent to you by post and/or electronically, so accurate contact details are important.
Only originally issued Certificates are legal, while photos, hand-written summaries etc are not legal.
I have a Certificate but...
It was downloaded many years ago for my pet
You probably have an informal printed record from the old Fido system.
If your pet is a dog, you will need to get an official Certificate of Registration, which has a structure and content that has been legally defined since the Regulations of 2015.
If you have login details for Fido, you can revise your dog's details and then request Fido staff to arrange the legal Certificate.
Otherwise contact Fido via the
www.chipcheck.ie form.
It has the previous owner details
The previous owner should only have given you the top portion. The lower portion contains the previous owner details (on the front) and should not have been given to you.
The back of the lower portion is filled in by the previous owner, who sends it to Fido.
It is up to you to ensure that you have informed the previous owner who you are and where you live.
You can send the lower portion back to the previous owner, or you can complete the top portion (Change of Ownership) carefully and post the entire form and fee to Fido,
who will attempt to resolve the issue with the previous owner.
Alternatively, bring the Certificate to your vet.
I have changed address/name
If you have changed your address (or your name, legally) or certain contact details then you will need to get a new Certificate issued.
You can log in using the owner credentials from the official Certificate and use the "Edit Details" option to obtain a revised Certificate.
There are limits to how much of the Certificate you can change at once, and there is a small administration fee payable online.
There is a mistake on the cert
The microchip number is wrong
Consult your vet who must perform an ISO 11785 scan of your dog. Your vet will then communicate the details to Fido for correction.
The dog details are wrong
The name of the dog is not a legal essential.
The date of birth can be approximate (or in the case of pre-Regulations dogs, may be absent). A guess at the first day of the month is sufficient if the actual date is unknown.
Colour and markings (if any) can also be approximate.
Breed should be reasonably accurate. If it is a crossbreed, indicate the constituent breeds.
Gender must be correct.
If the information on the Certificate conflicts with the reality of your dog, contact your vet to arrange a re-registration.
The implanter/registration details are wrong
The Unique Identity Code of the registrar must be present. The UIC of the implanter should be present for any dog implanted after 1 June 2015.
If you had the dog re-registered, the implanter UIC may be replaced by the UIC of the vet who scanned your dog to confirm the chip.
Contact the vet who registered the dog to confirm these codes are correct.
There is a typo
Minor typographic errors will not invalidate the Certificate, but if there is an error in your phone/email then these should be corrected.
You should contact the vet who registered your dog with Fido to arrange a correction.
If the error was because of a mistake in the data that you supplied to the vet or Fido, you may incur a small administration fee.
My PIN does not work
Any re-issued Certificate or one arising from a change of ownership will cause the access codes of previous Certificates to be invalidated.
If you relinquish ownership of a dog (details on the Certificate) then your owner's PIN will no longer function.
The four-digit PIN on the top part of the Certificate is for verifying the online details, while the lower five-digit PIN is only for the dog owner, to edit reunification details or change the dog's status.
There's a big black spotty square on it
That is a QR code. If you have an Internet-enabled mobile phone with camera and a (free) QR app you can scan the code and follow the link to compare the online chip data with the data presented on the Certificate.
If you find that the data is different, contact your vet as you may be in possession of an old or fraudulent certificate.
My dog has a second chip
This is a rare situation, but both chips must be registered.
You cannot be sure which of the two chips will respond when the dog is being scanned, so each chip needs to be registered.
People who use scanners almost never attempt to find a second chip because this is so rare.
If the second chip is not an ISO chip, some ISO scanners will still detect it.
In this case, we advise that the non-ISO chip be registered with Fido on the Standard Registry, which can only be done through a vet who contacts us in writing.
Non-ISO chips will not appear on many registries because they only support ISO formats.
Fido staff have additional access to the non-ISO records, so when one of these chips is discovered, our staff are contacted directly by vets and pounds for assistance.
I cannot remember where I put it
Contact your vet who can scan your dog to confirm the chip details before contacting Fido to re-issue the Certificate.
I want more than a PIN to protect my cert
When you log in using the PIN, you will see that there is a Cert Lock option in the menu, where you can add a password.
A dog registration with an active Cert Lock requires the password in addition to the PIN when logging in, or access to a dog in the same group defined by the owner.
Every dog in the group can also have a Cert Lock.
More details about the Cert Lock can be found in the owner's portal when you log in.
I just want my dog chipped
Contact your vet to confirm that your vet has a Fido UIC, as only official UIC holders may register dogs on Fido.
Bring your dog to your vet, who will first check that there is no chip present already.
Your vet will inject a sterile chip (the size of a grain of rice) and fill in some forms.
You must show a photo ID and proof of your address, and supply some additional contact information.
In most cases your vet will be able to register the details with Fido online and your Certificate will be delivered shortly after the details have been confirmed.
Where practical, your vet should do the online registration in your presence so that you leave the vet's practice knowing that the registration has been done.
The process takes at least a week longer if your vet sends paper forms to Fido by post.
My dog has a foreign/unusual chip
Some countries do not use the International Standard for dog microchips, so you will sometimes find chips with
9, 10 or 12 letters and digits instead of the ISO standard 15 digits.
Not all of the scanners used in Ireland can read these foreign chips, which could delay or prevent your dog being recognised and returned to you.
Fido has been recording these non-ISO chips for years to give the dogs some chance of reunification.
Nevertheless, the new Irish Regulations stipulate that the only certifiable chips are those that comply with ISO Standard 11784,
which are the chips with 15 digits.
If your dog does not have an ISO chip, please visit your vet to have a second, compliant chip implanted and registered so that
you can receive your Certificate of Registration and avoid reunification problems later.
Fido recommends that both chips are stored in the microchip registry, so that it does not matter which chip is detected first when your dog is scanned.
If your dog has an ISO chip but is only registered outside of the Irish jurisdiction,
you will be required to add another registration with an Irish registry such as Fido.
This must be mediated by a recognised registrar who will be required to confirm your dog's chip ID, your identity and your address,
so we advise that you take your dog to a vet to be scanned and get your dog registered.
There is no means of automatic transfer of registration details from a foreign registry to one in Ireland.
The initial registration in Ireland must be mediated by a registrar (such as a VCI-registered vet).
My pet is just visiting the country
If you have a dog that is staying in Ireland for more than three weeks then the law requires your dog to be microchipped, registered and a Certificate issued to you.
If your dog's chip is a standard ISO 11784 type (with 15 digits) then most vets can do a "red form" registration on-the-spot.
If your dog has a non-ISO chip (not 15 digits) then a new ISO chip should be implanted by a vet, registered and certified.
In rare cases a second chip may not be advised, so the vet must complete a red form to be posted to Fido for special treatment, which will result in the dog being included in the Standard Registry
and the issuance of a Certificate that will be clearly marked "Non-ISO".
A Non-ISO Certificate cannot be used for Change of Ownership, you will have no online access to edit details and so you will need to contact Fido for any further assistance.
If your pet is not a dog, but is already microchipped, you can ask a vet to submit a "red form" to Fido to add your pet to the Standard Registry.
Be advised that all chip scanners in Ireland will read ISO 11784 chips, and only some of the scanners have the ability to also read other types of chip.
For this reason you are strongly encouraged to ensure your pet already has, or will get, an ISO chip.
On your return to your own country, if your pet already had a non-ISO chip it will still be detected by the scanners in your country.
A new ISO chip may also be detectable in your country, so you might consider registering the second chip with a local service.
It would also be helpful to let Fido (or the vet) know when you are leaving with your pet, in case your chip is scanned in your home country and Fido is detected as the registry.
I don't want my dog chipped/registered
You will be breaking the law if you possess or control a dog in the Republic of Ireland
that has not been chipped and registered in accordance with MODR (S.I. No.63 of 2015) from the end of March 2016.
Please note that dog licenses and pedigree papers are not the same as Certificates of Registration.
Who implants the chips?
Under the
Regulations,
only a qualified person may implant microchips into dogs in Ireland.
To be qualified, one must either have been trained as part of recognised veterinary qualifications and
be
listed publicly by the Veterinary Council of Ireland,
or one must be trained in accordance with Section 11 of the Regulations by a qualified practitioner of a recognised database provider,
be publicly listed (online) by that provider and be issued with a Certificate confirming the completion of implant training.
In addition to the many VCI-listed vets and veterinary nurses trained to use the Fido system,
there are many
people trained by Fido as lay implanters who can implant and register dogs.
The Regulations prohibit an implanter from implanting her/his own dogs or the dogs of anyone directly connected,
such as a close relative or co-worker, so if you happen to be an implanter yourself then you will have to find an
independent implanter if you want one of your own dogs to be microchipped.
I already have a Certificate!
If you have a printed/printable Certificate that lists the chip number, age, breed, colour, markings and address of the dog,
the date of implanting and identity of the implanter (a Unique Identifying Code),
and the details of the current owner,
issued by one of the database providers recognised by the Irish government as proof of what has been recorded,
and all of the data is correct,
then you have a valid Certificate and you have no further obligations under the law.
If your dog was born before the regulations took effect, then the details of the implanter are optional.
If your dog was already on Fido when the regulations came into effect, and you applied for a legal Certificate
then your Certificate is valid even though you did not have to present proof of your identity.
If you got your certificate from somewhere other than a government approved database,
or it is hand-written (even by a database employee), or the information on your certificate is not correct,
then your certificate is void and you will need to apply for an official Certificate of Registration.
Your vet will be glad to assist.
Your Certificate should be downloaded from the Fido portal using credentials that are sent to you.
You may also obtain official paper versions of your Fido Certificate,
which is printed on special paper with a number of security features including a silver (reflective) logo.
Digital editions contain the same information as the official printed paper Certificates, including the QR code.
The Certificates (paper or digital) are only considered valid if the QR code (or the Chip+PIN) produces a positive validation on the Fido site.
Beware of forgeries.
Scan the embedded QR code to verify.
Is my dog license not enough?
The dog license is about you and your legal permission to have a dog or dogs under your control, an entitlement that can be withdrawn.
The dog license does not identify an individual dog, and a general license only identifies your premises.
To accurately identify a dog one needs something like a unique implanted microchip.
For a microchip to work properly, the owner details must be accurately stored on a recognised database.
The Certificate is a statement of what is on the database, and this might not change for the lifetime of your dog and therefore might never need to be renewed.
The dog license and the Certificate of Registration serve different purposes.
This is similar to the difference between a driving license and a car's registration.
A car owner must have a driving license and the car's registration documents, while a dog owner must have a dog license and a Certificate of Registration.
There are no stated plans to merge the functionality of the dog license and Certificate of Registration.
Fido says someone else owns my dog
This is usually reported following a Chip Check.
In most cases the registered previous owner is actually the breeder and the law requires a change of ownership to be performed.
Sometimes the other listed owner is in fact someone else in your household, but Fido staff cannot tell from the available information so they decide that a change of ownership is needed.
If it is just someone else in your household, respond to Fido to explain and you might only need a discounted Legacy registration or a simple edit (which Fido staff usually do for free).
If there is a mistake due to Fido, a correction will be made and a new Certificate issued at no charge.
In all other cases, the legal requirement is for a full change of ownership, which usually involves Fido contacting the other owner to confirm the details.
If the other owner was a pound, charity or animal welfare organisation, Fido staff will take care of the paperwork and you cover the processing fee.
Fido says someone else has my chip
You may have been contacted recently to say that a chip in your pet has the same number as another owner's pet.
Obviously with valid ISO chips this is impossible, but there are other reasons why such cases can appear:
- If you self-registered before the introduction of the new Regulations, you may have mis-entered the chip number.
- Your implanter or registrar may have mis-entered the chip number.
- If handwritten forms were sent to Fido they may have been mis-entered due to legibility issues.
- Your chip number may be correct, in which case the other chip must be wrong.
- One of the chips could be fake. Fido is obliged to report the discovery of fake chips.
Sometimes the only way to be certain of the chip numbers is for one or both pets to be re-scanned by vets.
Fido is obliged to clear up any discovered ambiguities with the help of vets and pet owners.
Remember: reunification will not work unless the recorded chip numbers are accurate.
I need a cert for the pet passport
Under
law, pet passports for dogs must now be accompanied by microchip Certificates and inspectors must satisfy themselves that the two match.
It is in your best interest to ensure that the details match exactly to avoid problems bringing your dog out of the country.
Chips that were implanted prior to the 2015 regulations may have their implant/scan date marked as "Pre-regs" or "Pre 1/6/2015" or similar,
and inspectors should be aware of this situation for pre-regulations dogs.
If you are having your dog implanted/scanned, with the intention of using a pet passport at some point, advise the registrar so that you are both sure of the dates that will be recorded in the forms.
I want to sell my dog online
The Irish law requires that your online advert includes the microchip number.
Some selling sites will participate in the VeriPet initiative, which means that the chip number is accompanied by a link to the registry (e.g. Fido) where the registration is verified.
This verification link is known as a VLink.
To get a VLink added to your advert, the site will interact with Fido to first confirm you have the dog's Certificate, and then to confirm that you have access to the chip's registered contact (mobile/email).
After your VLink is attached to the advert, anyone can click the link and view the chip verification, which includes only basic details. Your name and contact details are
not included.
Is the VLink visible forever?
The VLink will automatically expire when ownership is transferred to the new owner, or if the selling site chooses not to extend the VLink's validity beyond the initial month.
When you sell the dog, make sure to formally relinquish ownership by informing Fido online, logging in with your chip and five-digit PIN. You can also use the form accompanying the bottom of the Fido printed Certificate.
Remember that the transfer of ownership only happens when the new owner has completed the claim of ownership with Fido.
I don't want my details in the advert
The VLink in the advert will display a Fido page with registered chip details that the potential buyer can compare against the advert.
Your initials are included in the verification summary.
If you do not want to display your initials, log into Fido with your chip ID and Owner's PIN, and apply a Cert Lock (password).
What happened to the old system?
The "Old" Fido is no more.
We have been upgrading continuously for years, and at the end of 2016 we announced that the old system would be shut down.
Many people still had unregistered dogs in the old system, so we spent a year doing whatever we could to help get these registrations certified.
A year after we put up the sign to say the old system was going, we finally turned it off.
None of the old data has been lost.
It is now part of the Standard Registry where it will continue to enable the reunification of lost pets.
If you were previously logging into the old system to keep it up-to-date, you can now log in via the Standard Registry.
You just need to remember your chip number(s), the email address you used to log in, and your Fido password.
If you don't know your pet's chip number, visit your vet to get the chip scanned.
In addition to confirming the number, this will reassure you that the chip is still working.
Your vet can also liaise with us to update your account.
For security reasons, we only contact the person on file or communicate through a vet who has confirmed your identity.
What about CATS??
Fido will happily register cats, and has been doing this for many years.
In fact, Fido will register any pet that has a valid microchip implanted.
Unlike dogs, you don't need to get a Certificate and there are no further fees if you want to change certain details or change ownership.
Registration of cats with Fido is for life, regardless of how many future owners are involved.
Due to the simplified nature of registration for cats, Fido invites cat owners to use Fido's Standard Registry,
which allows you to provide all your and your cat's details, and pay the once-off fee for lifetime registration.
The Standard Registry is also available to rabbits, turtles, ferrets and any pet that is not a dog.
Tell me about GDPR
Fido has always treated your privacy and the protection of your data as a high priority.
Generally Fido initially collects a description of your pet and your contact details and this data is
registered with your consent for us to reference this data at some later date if your (lost/stolen) pet is found.
Fido also provides basic services to update your data so that it can continue to serve the purpose of being able to reunify you and your pet.
If you choose to use VeriPet during an online sale of your pet, the online link that will be included in your online advertisement will take people to a page on Fido
that will show a subset of your pet's details, and your name.
If you have applied a Cert Lock to your registration, your initials will be presented instead of your name. (Log in to access the Cert Lock facility.)
Your personal data is not used for any purpose where you could be identified without your consent.
For more details, refer to our
Data Protection page, and additional summaries that are included in our portal pages.
Where's my cert?
Like you, we want everything done quickly, but we also want it done correctly and in accordance with the law.
In the case of scan registrations, Fido is obliged to contact vets, previous owners, breeders, rescue facilities etc. to confirm the details of each dog to the best of our ability before certification.
This takes time.
For implant registrations, vets can input the details online and have a Certificate delivered to you very efficiently.
Some vets working in partnership with Fido have the facility for producing an official Fido printed Certificate in the practice, immediately after implanting the chip.
This facility is available to vets/pounds where the dog is likely to be re-homed or exported soon after chipping.
It is our aim to conclude each certification within 10 working days.
If it takes a bit longer in your case, perhaps because of the time it took for a few ahead of you in the queue, we apologise and hope you understand.
For all those vets, pounds, charities, breeders and ex-owners that we are regularly contacting, non-stop, thank you also for your understanding.
If you are expecting a Fido printed Certificate in the post, please note that the accuracy of the registered postal address is very important.
We automatically prepare official printed versions of the Certificates for priority welfare/breeder clients, and for those who are registering litters (2 or more pups),
as these clients will generally require paperwork for rehoming, pedigree registration, exporting etc., and these will generally be sent together in a single package.
All clients, including those for whom paper Certificates are being prepared will receive an email or SMS on the day the registration is approved, if a valid email/phone has been registered.
When the registrar shows you the form during registration, take care to check that the contact details are accurate.
Finally, if you have a really urgent case (e.g. you are taking the dog out of the country in a few days) ask your vet to intercede with us on your behalf.
We will do our best to help.
VeriPet
